Why opt into technical support retainer?

We do the heavy lifting to make sure your site is maintained, accessible, and secured 24/7.

When subscribed to one of our technical support retainer plans, you can focus on what matters for growing your business, while we focus on maintaining the performance, security and usability of your website or application, because we use a proven set of tools and skills to make sure your site is always up and running smoothly.

Our Support Services

You can choose between basic or advanced plan, based on your needs and nature of the app or website you manage

Basic Plan

1800 EGP / month

  • Automated weekly full backup
  • 27/7 service monitoring
  • CMS Core update
  • Performance Improvements
  • Optimizing web server
  • Database maintenance
  • Monthly Traffic & usage reports

Advanced Plan

3200 EGP / month

  • All basic plan features +
  • Plugins/modules code maintenance
  • Theme code maintenance
  • Usability maintenance
  • Server maintenance
  • External services maintenance*
  • Constant SEO monitoring & optimization
  • Additional daily full backup
  • One newsletter copyediting per month
  • Priority support

Frequently Asked Questions

Do you offer a refund?

Yes, we offer a one-time 14 days money back guarantee, valid for your first time subscription only.

Do you offer discounts?

We do offer discounts for annual payments, basic plan is billed 1600 EGP instead of 1800 when paid annually, same for advanced plan, which is billed 2900 EGP instead of 3200.

As part of our dedication to NGO’s support, we offer a special 25% off discount to all NGO’s and community development entities.

Is cost of external services included in advanced plan?

No, external services can be a wide range of tools and licenses, while we’re happy to manage the services for you in terms of following up on configuration changes and reflect that on your site, or do code changes to accomodate a new version of API to make sure the service remains functional on your site, you pay all the charges for external services used on your website to its respected vendor directly.

What is SEO and link building?

SEO, is a short for search engine optimization, which is now an industry standard, and it a set of codes and copy editing practices on-site, that insure your website is readable to search engines, also serves the focus keys words among many other factors.

Link building is an off-site process which means having other sites linking to your application or website, either through reviews or link exchange, ..etc.

Can I switch between basic and advanced plan?

Yes, but to avoid billing conflicts, your upgrade or downgrade starts after end of current plan’s month. However, if you have an urgent request, you can reach to us through support channels, dedicated for our clients and we will be happy to help.

Are there special packages for WordPress?

WordPress, like all other content management systems (CMS) such as Drupal, Joomla, ..etc. is based on set of codes and a database, hence, all the services we offer applies to it. However, If your website is a WordPress, we do offer extra custom features, it falls under security, SEO and other services, reach out to us and we will be happy to further discuss.

Get in touch

We are happy to reply to your inquiries and requests, feel free to send us an email at